Mexican Vanilla > Shipping Policy
Customer Service, Shipping & Policies
Mexican-Vanilla.net aims at providing great Mexican Vanilla products at great prices. We pride ourselves on providing excellent customer service. Please contact us if you have any questions or need additional information.
Orders ship from Laredo, Texas. We ship most in stock orders within five business days and any back ordered items usually within two to four weeks. We will notify you with the estimated delivery time on back ordered items and custom orders.
Notice: In order to provide you with low prices, we will ship some orders in two or more flat rate boxes.
FREE GROUND SHIPPING
On all orders to most addresses in the United States except Alaska and Hawaii!
Exceptions include remote rural areas, secluded mountain areas and offshore islands requiring sea freight. Your order will be shipped via small package carrier or freight shipper, depending on the size of your order. All small orders will be shipped FedEx Ground or USPS mail. Sorry we do not ship outside of the U.S.
Overnight, 2-Day & 3-Day Expedited Shipping is Not Free
2-day or 3-day shipping methods are not included as part our free shipping offer.
Inside Delivery & Liftgate Service
INSIDE DELIVERY AND LIFTGATE SERVICE IS NOT INCLUDED AS PART OF OUR STANDARD FREE SHIPPING!
We want all our customers to be satisfied with their purchase, but if you are not simply return it within 15 days of receipt and we will credit you for the entire amount of your merchandise minus a 15% restocking fee.
The item(s) you are returning need to arrive back to us in the same condition as when it left our warehouse. Please repack appropriately to protect during shipping.
Please note: Shipping charges are not refundable and the return charges are the customers responsibility.
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